Blinded Veterans Association BVA Seeks National Field Service Officer (NFSO)



DEPARTMENT: Field Service

TITLE OF POSITION: National Field Service Officer (NFSO)

REPORTS TO: National Program Director, Field Service Program


Acting under the general supervision of the National Director, Field Service Program, the National Field Service Officer (NFSO) is responsible for providing assistance to blind and visually impaired veterans; informing them of federal, state, and local benefits and programs available; acting as a a role model for the benefit of blind rehab training for blinded veterans and assist family members realizing ways to cope with sight loss and the value of rehabilitation. The NFSO will encourage and counsel these veterans to obtain employment and to utilize their skills to retain maximum independence and self-esteem.


  1. Act as a role model for the benefits of blind rehab training for blinded veterans and assist family members in realizing ways to cope with loss of sight and the value of rehabilitation.
  2. Complete NVLSP's Basic Training Course within Two weeks of hire.
  3. Inform and counsel blinded veterans of available federal, state, and local benefits and programs available.
  4. Provide accurate and efficient preparation, presentation, and prosecution of claims for veterans' benefits.
  5. Research Veterans Affairs Manual (M21), Veteran Affairs Code of Federal Regulations (38 CFR) and United States Law (38 USC) in the preparation of claims.
  6. Track pending claims to ensure the highest quality representation and services.
  7. Ensure information In Paper Form, electronic records and Claims Management System is clear, accurate and up-to-date to ensure the quality of services provided by Resource Center staff.
  8. Conduct follow-ups as a result of referrals.
  9. Conduct outreach to VIST support groups and visit VA’s Blind Rehabilitation Centers and clinics to provide assistance to interested blind trainees and to promote interest in the BVA.
  10. Participate in meetings and consultations related to the goals and objectives of the Field Service Program.
  11. Maintain additional training as required by the VA or BVA to acquire an advanced knowledge of VA laws, regulations, veterans’ programs, and services.
  12. Other duties as assigned by the National Director, FSP.

Education and Work Experience:

  1. EDUCATION- Minimum high school diploma or its equivalent. Prefer 4 years’ secondary education (college or business school), etc. Education may be substituted with 3 years of additional training or work in a closely related field. Military & Veteran experience maybe considered.
  2. EXPERIENCE- Experience at an intermediate level working with computers and accessible technology is preferred. The Field Service Officer must have attended and completed a rehabilitation training program at one of the Department of Veterans Affairs Blind Rehabilitation Centers. Must Complete the NVLSP's Basic Training Course within two weeks of hire and maintain accreditation and accreditation requirements set by Federal code 38 CFR 14.626 through 38 CFR 14.632

Skills, Knowledge, and Abilities Required:


The National Field Service Officer (NFSO) must have excellent written and oral communication skills and or the use of special aids or equipment for the blind or visually impaired. This includes correspondence and report writing capabilities. The NFSO must have excellent interpersonal and organizational skills and proficiency in mobility.


This position requires knowledge of the Veterans Affairs healthcare structure, benefits from the VA for blinded veterans and federal, state and local resources that serve blinded veterans and the visually impaired population. A working knowledge of MS Word, MS Excel and MS Outlook is required.


The NFSO will be able to articulate the needs of blinded veterans to a variety of people; work independently; advise blinded veterans and their families on the benefits and rights they are entitled to through the VA; work effectively with the public and all other BVA staff; represent the BVA in public meetings; and utilize all available resources in obtaining benefits for blinded veterans.


The NFSO is stationed in The FSP Resource Center in Alexandria, VA. This position is designated as shift with some weekends, as needed. Extensive travel may be required.

BVA and federal government background checks will be performed.

To be considered for this position, please submit resume and cover letter by email to:

BVA Field Service Resource Center
Attention: Mr. Edward Eckroth
National Director, Field Service Program
125 N. West Street, 3rd Floor
Alexandria, VA 22314

The Blinded Veterans Association Is An Equal Opportunity Employer.